ABOUT CUVÉE
Our vision at Cuvée is to create the world’s most elevated collection of ultra-luxury private
villas and chalets in the world’s most sought-after destinations. Our global collection
consists of approximately 100 luxury homes, and we plan to expand this to over 300 by the
end of 2027. At each destination, we have an on-site dedicated team that controls all the
touch points of the guest experience – in addition, they provide support to our like-minded
property owners. Our on-site teams are masters at the Art of Discovery for our guests. They
curate personalized travel experiences by connecting our guests to their surroundings
through couture design and architecture, exceptionally tailored guest planning, and
immersive, singular cultural experiences that only a local can create. The quality and
personalization of what our discerning travelers experience with Cuvée has garnered
unparalleled praise, and we are consistently rated a perfect 5 and collect surveys from over
96% of all guests – this is the highest guest satisfaction in the industry.
JOIN OUR TEAM
If you’re passionate about building and selling travel experiences, creating close
relationships with guests, and developing a network of brand ambassadors, this is the ideal
position for you. Cuvée is a relationship-oriented company and not transactional – our
team lives and breathes passion as a core value of Cuvée and they are accountable to
themselves and each other.
Flexibility with work schedule to include nights and weekends as needed.
Learn more about Cuvée at our website, www.cuvee.com
Salary + Bonus: Total Compensation (base + bonus) commensurate with experience – $80k
to $120K. Position includes extensive benefits, including Stock Options, 401(k) matching,
health, dental, vision, and so much more.
Submit Resume: elizabethk@cuvee.com
SCOPE AND RESPONSIBILITIES:
– Assist in the management of the Vail team, consisting of Destination Managers,
Property Managers, and Housekeepers
– Achieve quarterly Experience, Revenue, and Booking Quotas for Vail Valley
– Manage the guest lifecycle process effectively to achieve 50% guest rebooking and
referral targets
– Develop and maintain relationships with local influencers and partners such as
realtors, travel agents, vendors, and property managers to generate rental and
homeowner referrals and revenue
– Collaborate with sales and marketing to promote Vail Valley events and experiences
– Develop new, unique, and Cuvée-curated exceptional experiences for guests in the
categories of culinary, wellness, and adventure
– Maintain deep knowledge ofthe Vail Valley to be considered a destination expert
– Develop a personalized understanding of each guest’s travel needs
– Plan and recommend highly personalized travel itineraries that best suit the needs of guests
– Achieve quarterly portfolio expansion targets for Vail Valley with exceptional
properties and like-minded owners who share Cuvée’s high standards
– Expand brand knowledge of Cuvée in Vail by networking, participating in events,
hosting gatherings, etc.
– Foster a community across Cuvée’s existing and prospective Vail Valley
homeowners
– Manage the guest experience to Cuvée’s high standards
– Achieve guest satisfaction targets of 4.92 on a 5-star scale and 96% survey collection
rate
– Deliver effective property management services that include scheduled inspections
and maintenance, tracking issues, reporting to homeowners, and ensuring homes
are maintained at the highest standards
– Establish and implement hospitality processes to achieve higher standards in the
pre-arrival, arrival, and in-house guest experience
PREFERRED QUALIFICATIONS
– Bachelor’s degree required; Hotel Management, Business Administration, Marketing, Communications, or applicable to position preferred
– Minimum of 3-5 years professional experience in sales, marketing and/or guest
management; association with luxury brands or high-end travel and hospitality
preferred
– Deep understanding of Vail Valley
– Experience in the Real Estate industry is a plus
– Exceptional organizational and time management skills
– Impeccable and responsive interpersonal and communication skills including
verbal and written
– Strong negotiating and influencing skills
– Successful track record in exceeding guest satisfaction and sales quotas
– Driven to succeed and work in a rapidly growing, team-based environment
– Operates with a sense of urgency and strives for higher standards
Minimum of 3-5 years professional experience in sales, marketing and/or guest
management; association with luxury brands or high-end travel and hospitality
preferred
